Reporting directly to the Chief Technology Officer, the Sr. Technical Lead will play a vital role in the deployment, configuration, and security of desktop applications and mobile devices. Ensuring seamless access and security across all company endpoints, while managing user and mail accounts, resolving software and hardware issues, and addressing networking and peripheral device challenges with a high degree of technical expertise. This role provides hands-on experience in a dynamic environment, offering opportunities for learning and growth within the IT field. You will work alongside a team of motivated, skilled professionals utilizing the latest technologies.
In this role, you will often work independently, relying on self-motivation and maintaining a strong work ethic to complete daily tasks. You will also be expected to think creatively and solve complex issues before escalating them to next-tier support. You will have the flexibility to innovate, document, and apply solutions that contribute to the success of our IT operations. Continuous learning is highly encouraged, with an emphasis on staying up to date with the latest technologies and exploring new methods. This commitment to growth will not only sharpen your own skills but also enhance the team's ability to meet the evolving needs of our business
Position Duties:
- Overseeing user and mail account management, ensuring timely and accurate provisioning and de-provisioning.
- Supporting on-premises and SaaS-based camera and door badge access systems, ensuring proper configuration, maintenance, and security
- Supporting PC hardware components, desktop operating system software, printers, and application software.
- Managing desktops primarily using Microsoft Intune, including device compliance, app protection, and data loss prevention.
- Addressing software/hardware/networking issues and troubleshoot other systems.
- Responding to requests for technical assistance by phone, email, in-person, or through remote access.
- Providing first-line response for users requiring assistance with IT issues and problems, including Teams, SharePoint, and O365 Apps.
- Troubleshooting a variety of peripheral devices, including printers, phones, and desktop monitors.
- Monitoring antivirus software, updating and repairing computers infected with spyware, adware, and/or viruses.
- Supporting the transition of devices from legacy management solutions to Intune, minimizing impact on end-users.
- Tracking and updating the movement of all IT assets (laptops, desktops, printers, etc.).
- Performing hardware and software installations, configurations, updates, and troubleshooting hardware and software issues in a timely manner.
- Managing iOS devices with Intune and Apple Business Manager, overseeing enrollment, configuration, app deployment, and policy enforcement.
- Assisting with training clients and staff on new technologies.
Requirements:
- Bachelor's Degree in IT related field
- Minimum of 3+ years IT support experience is required.
- Demonstrated ability to lead, motivate and mentor team members.
- Strong interpersonal skills, with a track record of working effectively in collaborative team environments
- Act as the escalation point for complex technical issues from junior team members, ensuring timely and effective resolution
- Strong expertise in Windows desktop operating systems and demonstrated experience with Microsoft Intune and Desktop Engineering.
- Solid understanding of IT infrastructure, including networking, hardware, software, and peripheral devices.
- Demonstrated ability to troubleshoot and resolve complex technical issues in a timely and efficient manner.
- Excellent communication skills, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders.
- Ability to take initiative, identify urgent issues, and escalate as needed.
- Experience managing iOS devices using Intune and Apple Business Manager is a plus.
- Ability to adapt to changing environments and continuously learn new technologies and systems.
- Microsoft certifications is a plus, but not required.
